'At the time of the inspection the barriers
to providing a comprehensive, co-ordinated, outcome focused service
included:
- no system for deciding who was the 'correct
person' to do the work;
- no system for nominating a 'co-ordinator'
to take forward any work;
- no commonly agreed eligibility criteria;
- no common recording systems;
- no common system of managing the work
flow, eg. closed/inactive/active;
- no module within care management which
looked at parenting issues;
- no agreed practice guidance for children
and families staff working with 'children in need' and their
parents;
- care plans which were predominantly service
led not outcome focused;
- no common review processes;
- staff who were insufficiently knowledgeable
about the work of other agencies and specialists within their
own Directorate.'
(para. 7.7, p.30/31)
